Case Study

BB Support Portal - Centralized Data Management

Managing data for over 300+ employees using Excel spreadsheets was inefficient and prone to errors. To address this, the BB Support Portal Application was developed, providing a centralized platform for managing employee data, including full-time employees, contract workers and interns. The system offers secure storage and comprehensive tools to enhance operational efficiency across HR, Finance, Sales and employee self-service functions.

Problem

Statement

Relying on Excel spreadsheets for managing employee data presented multiple challenges:

Data inefficiencies and errors due to manual tracking.
Lack of a centralized system for HR, Finance and Sales teams.
Difficulty in managing organizational processes, including recruitment, onboarding, resignations and budget tracking.

Solution

Proposed

The BB Support Portal Application was implemented to provide an integrated platform for managing employee data, organizational processes and administrative tasks. This solution eliminates the need for manual data entry and enhances operational efficiency through automated workflows across different departments.

Key Features

For HR Team

Referral Tracking: Enables tracking of employee referrals.
Recruitment Management: Facilitates interview scheduling and tracking.
Resignation Tracking: Allows streamlined resignation management.
Onboarding Process: Simplifies the onboarding process for new hires.
Employee Wellness: Monitors employee well-being for better engagement.
BB Policies: Centralized access to company policies.

For Finance Team

Budget Management: Assists in planning and managing team budgets.
Expense Management: Enables employees to submit reimbursement claims easily.

For Employees

Meeting Notes: Allows employees to create and manage meeting minutes.
Skill Development: Supports reimbursement requests for certifications and incentives.
Helpdesk: Provides a ticketing system for employee issues.
KRA (Key Result Areas): Tracks goals and progress with manager feedback.
Timesheets: Logs working hours for project tracking and payroll.

For Sales Team

BB Newsletter: Manages company newsletters to drive website traffic.
Email Marketing: Offers integrated tools for marketing campaigns.
CRM Tool: Supports customer relationship management from leads to opportunities.
Project Management: Provides tools to manage customer projects efficiently.

Business

Values

The transition from Excel-based management to the BB Support Portal has significantly improved operational efficiency and data accuracy.

The system enables:

01

Reduced administrative workload and improved compliance

02

Streamlined collaboration across departments for enhanced productivity.

03

Better decision-making through data-driven insights.

04

Scalability and adaptability to support future organizational growth.

By automating processes and centralizing data, the BB Support Portal has transformed how employee and business operations are managed, driving efficiency across the organization.